OUR 100% MONEY BACK GUARANTEE
Ticket Ninja CA will refund 100% of the $99 service fee if :
- Your ticket is not dismissed and the fine amount is not reduced through Trial by Declaration, and
- Your ticket is contested at the New Trial(Trial De Novo) and the ticket is not dismissed and the fine amount is not reduced.
HOW TO REQUEST A REFUND
If your ticket was not dismissed or the fine amount was not reduced after having followed the above two steps, just submit written proof(Minute Order or Court Docket from the court) that you have contested your ticket at the New Trial(Trial De Novo) within 30 calendar days from the date of the New Trial(Trial De Novo) and we will refund 100% of the $99 service fee within 5 business days.
WHAT IF MY CITATION WAS NOT DISMISSED AT THE NEW TRIAL(TRIAL DE NOVO) BUT THE FINE AMOUNT WAS REDUCED?
At the New Trial, if your fine amount was reduced, but by less than $99, Ticket Ninja will refund the difference of the $99 and the fine reduction amount to you. If your fine amount was reduced by $99 or more, there is no refund.
WHAT ABOUT RUSH FEES?
Rush fees are not refundable and considered fully earned regardless of whether your citation is dismissed or not.
YOU CHARGE A SPECIAL DISCOUNTED RATE OF $49 FOR CELL PHONE TICKETS. DOES IT HAVE THE SAME GUARANTEE?
WHAT IF I DECIDE TO NOT USE THE PREPARED TR-205 FORM, OR I AM UNABLE TO SUBMIT THE TR-205 FORM FOR WHATEVER REASON?
If you do not use the TR-205 Form that we have prepared for you, or you are unable to submit it to the court, for whatever reason, you cannot ask for a refund of the $99 document preparation fee. Our document preparation fee is fully earned when we take the time and effort to prepare your TR-205 Form.
WHAT IF I DECIDED TO PLEAD “GUILTY” OR “NO CONTEST” AT THE NEW TRIAL(TRIAL DE NOVO)?
You are not eligible for a refund, but as a courtesy Ticket Ninja CA will assist you with your next California traffic ticket WITHOUT CHARGE. Please make sure to send us an email and provide written proof that you have pleaded “guilty” or “no contest” at the New Trial within 30 days of the New Trial date.
WHAT IF I WAS NOT ABLE TO GET THE NEW TRIAL FROM THE COURT?
If you have sent in the New trial request in a timely manner, and you were still unable to get a New trial for whatever reason, Ticket Ninja will not be responsible for any mistakes the court makes.
If you were not able to send in the New trial request on time, because you did not receive the Notice of Decision letter, for whatever reason, Ticket Ninja will not be responsible for you being unable to receive a New trial.
If you are not able to do the New trial, for whatever reason, you will not be eligible for the refund of the service fee.
WHAT IF I CANNOT DO THE NEW TRIAL BECAUSE THE COURT IS TOO FAR AWAY?
If you are more than 100 miles away from the courthouse, and you cannot do the New Trial step because of the distance, you will not be eligible for a refund, but as a courtesy Ticket Ninja CA will assist you with your next California traffic ticket WITHOUT CHARGE. Please make sure to send us an email and provide written proof that you have lost the Trial by Declaration step(with no reduction in the fine amount), and a statement that you are more than 100 miles from the courthouse.